FAQs

  1. Can’t add an item to my cart? If you select an item that is currently out of stock, you will not be able to add it to your cart. If you want a product that is currently out of stock, contact us to record your choice and we’ll get back to you
  2. What can I sell on Perlafric? Perlafric is a community that has provided a platform for the local fashion and accessories designers to showcase and sell their products. These include African inspired clothing, clothing made by African designers and accessories made by African designers.
  3. Do I need a credit card to sign up or register? No- To become a seller or customer on perlafric, your credit card is not needed for registration.
  4. How does the fee work? Once a sale occurs on your product, PerlAfric access 10% transaction/commission fee on the product sold. The sellers also have access to account statement showing their sale performance.
  5. How can I modify my order? Kindly contact info@perlafric.com immediately to inform us of order modifications and cancellations. Be sure to include your order number in the email.
  6. How do I receive my order confirmation? Once you have completed the checkout process, you will receive an email confirmation. Please verify that emails from info@perlafric.com are not in your spam folder. To prevent this from happening, add us to your safe sender list.
  7. Where are your products made? We partner with fashions designers based across world, however we primarily focus on promoting “Made in Africa” products. Be sure to check the product “Description” tab on the product page to learn more about the country of origin.
  8. How long will it take to receive my order and when will it be shipped? Orders will be dispatched within (number of days not stated yet) business days, unless otherwise stated. Depending on the shipping option you select, delivery times will vary based on your location. If you are not satisfied with any of our answers or if you still have questions that has not been answered, kindly contact us on info@perlafric.com
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